Job Description

About Episcope Hospitality

Episcope Hospitality is a rapidly growing hospitality company known for its commitment to creativity, quality, and thoughtful execution. With operations across Chicago, New York, New Jersey, Virginia, Phoenix, and Las Vegas, we offer a collaborative environment that supports learning, professional development, and exposure to industry-leading talent in food, beverage, and design.

We are seeking hospitality professionals to join our fast-growing teams dedicated to delivering a consistent and guest-focused experience. If you are passionate about hospitality, take pride in your work, and value teamwork, accountability, and high standards, we would love to talk to you.

Summary of Position

We are in search of a highly motivated, hands on, hospitality-oriented Cafe Manager to lead Proper Fare, a café and market, located in Boston, MA. This role is responsible for supporting daily operations, leading service execution, developing team members, and helping deliver best-in-class guest experiences.

The Cafe Manager plays a critical role in bringing Episcope’s hospitality philosophy to life on the floor each day. This individual works closely with the General Manager, is a service-minded leader who thrives in a fast-paced environment, leads by example, and supports a culture rooted in accountability, warmth, and operational excellence. The Café Manager takes ownership of their shift, the physical space, and assigned operational responsibilities, ensuring the café is guest-ready, well-stocked, and aligned with seasonal and brand standards.

Key Responsibilities

Operational & Leadership Duties

• Support the daily front-of-house and back-of-house operations to ensure consistent execution of service, food, and beverage standards
• Maintain a thorough understanding of all policies, procedures, standards, specifications, guidelines, and training programs
• Actively lead shifts by example with a strong floor presence, supporting service flow, team communication, and guest experience in real time
• Model Episcope’s hospitality culture through professionalism, urgency, attentiveness, and leadership presence
• Ensure every guest feels genuinely welcomed and receives warm, responsive, and memorable hospitality
• Handle guest concerns and service recovery with professionalism, empathy, and a solutions-oriented mindset
• Partner with culinary and barista teams to ensure smooth coordination and consistent execution of menu and service standards
• Support opening, mid-shift, and closing responsibilities to ensure operational readiness and cleanliness across all areas
• Assist in maintaining the physical condition and organization of the restaurant, including dining areas, service stations, and equipment
• Promote a positive, professional, and team-oriented work environment
• Step in wherever needed to support the team and uphold service standards during high-volume periods

Team Development & People Leadership

• Support the hiring, onboarding, and training of hourly team members
• Help reinforce service standards, systems, and brand expectations through ongoing coaching and shift leadership
• Hold team members accountable to appearance, punctuality, side work, service standards, and overall professionalism
• Provide real-time feedback and coaching to improve performance and build confidence in team members
• Assist in creating schedules and managing labor in alignment with business needs and company goals
• Foster a culture of teamwork, hospitality, and mutual respect across all departments
• Support performance conversations and disciplinary processes in partnership with senior leadership when needed

Financial & Business Performance

• Support labor management by helping monitor staffing levels, shift productivity, and scheduling efficiency
• Assist with inventory, ordering, cash handling, and loss prevention practices
• Help drive revenue by supporting programming, promotions, events, and private dining execution at the unit level
• Maintain awareness of sales goals, labor targets, and key operational metrics
• Support management with daily reports, shift notes, and operational follow-up
• Ensure compliance with all local, state, and federal regulations related to health, safety, sanitation, and employment practices
• Work collaboratively with operations leadership, culinary, beverage, human resources, and corporate partners to support restaurant performance

Qualifications

• Minimum of 2–4 years of management experience in high-volume, full-service restaurants, bars, or cafés
• Strong understanding of cafe operations, guest service, and team leadership
• Experience with restaurant systems and platforms such as Toast, SevenRooms, Tripleseat, OpenTable, and Microsoft Office is preferred
• Proven ability to lead shifts, coach team members, and maintain high service standards in a fast-paced environment
• Strong communication, organizational, and problem-solving skills
• Positive attitude, strong work ethic, and a hands-on leadership style
• Passion for hospitality, coffee, tea, food, beverage, music, and design
• Comfort working in an entrepreneurial environment with evolving needs and high standards
• Ability to stand for extended periods and perform physical tasks including reaching, bending, stooping, and lifting
• Availability to work nights, weekends, and holidays as needed

Pay & Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and flexible scheduling
• Employee dining discounts across all Episcope locations
• Professional development opportunities with clear pathways for advancement

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