Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

About the location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

About the role

The role of the Executive Administrative Assistant is to provide support and clerical expertise to the Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner. This individual will be a member of a dynamic team who provides unparalleled experiences to our guests. This position reports to the General Manager and the hotel Manager.

What you will do

Essential Functions

This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, as well as answering telephones
• Coordinate appointments for General Manager and Hotel Manager
• Respond to guests, residents and vendors on behalf of the General Manager and Hotel Manager
• Assist Elite status guests with guestroom bookings and concierge services
• Serve as hotel ambassador for VIP guests
• Manage reservations for bookings made through the Executive office
• Draft cards for VIP guest arrivals
• Respond to guest concerns and recognition on behalf of the hotel
• Compile monthly guest comment analysis and ensure proper distribution of results
• Handle travel arrangements and reservations for various VIP guests
• Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
• Assist with Glitch follow up to guests on behalf of Executive Office

What you bring

• Qualifications & Experience The ideal candidate would have the following qualifications and experience:
  • Extensive knowledge of Microsoft Office, specifically Word and PowerPoint
  • Strong verbal communication skills, both in person and via telephone
  • Vast knowledge of local market including restaurants, destinations and venues
  • Interpersonal skills with VIP guests and residents
  • Ability to maintain strict confidentiality
  • Knowledge of front and back of house hotel operations
  • Works well under pressure, multitasking, and team player
  • Extreme attention to detail in all areas, organizational skills, and thinks strategically

What we offer

• Salary Range: 85K to 90K
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates
• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: .

To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at pc.sfr@fourseasons.com.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law .

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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